Q. If I have a problem, will there be someone available for me 24 hours a day?
A.
Yes, Microbridge provides support for you 24/7. |
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Q. What is the turnaround time?
A.
We provide 12 hour (overnight) turnaround time. We also provide 4 hour service on
special requests. |
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Q. How much does it cost?
A.
Less than you think! Very competitive in comparison to other Medical
transcription companies. Microbridge's rates are based on the
industry-standard line/character count.
This way, you pay for what is actually dictated. We also offer discounts for
large volume work. |
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Q. How do you count lines?
A.
Microbridge follows the industry-standard line count
method, i.e. 65 characters makes a line. A character is defined as a letter,
number, space, symbol, and a function key. We do not charge by minutes/duration of
dictation. |
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Q. What measures are implemented to ensure highest quality?
A.
We have one of the most comprehensive quality control programs. All the work
goes through three successive levels of strict quality checks prior to its
return to the customer. Microbridge has developed what we call our "Committed to
Quality Program." We constantly monitor the processes and
procedures to provide the highest level of quality work. |
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Q. How secure is your system?
A.
The most secure in the business. We use nothing but the best systems
available. As your partner in the chain of trust handling confidential
information, we have in place specific technical and physical security features
for data systems, identification of authorized users, control of access, data
integrity. |
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Q. Can our physicians dictate 24 hours a day, 7 days a week?
A.
Yes, our systems are always up and running 24/7 with guaranteed 99.999% up-time.
We use the network services of “Cisco Powered Network (CPN)” service providers. |
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Q. Are your transcriptionists experienced professionals?
A.
Our transcriptionists have on the average 4 years experience. We enjoy an
excellent reputation throughout the MT community, and are therefore able to
attract the best in the business. |
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Q. Do you subcontract your services?
A.
No, we do not subcontract any of the work. All the work is
done in our state-of-the-art facility in Chandigarh (India). All of our Transcriptionists, Editors, Quality Control/Assurance personnel and
Software/Hardware personnel are Microbridge employees. |
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Q. How will I receive my finished report?
A.
We work with each customer to develop a customized solution to meet your
needs. We will use the format of their choice. The finished files can be
received via web, ftp, email, fax, and can be couriered to their facility. |
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Q. Can I access my files from home?
A. Yes, you can access your files from any online computer with 128
Bit SSL security with your unique user id and password. |
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Q. How long do you retain client files?
A.
Microbridge retains all the files as long as you stay with us. |
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Q. What is your company's policy for handling customer complaints?
A.
Microbridge takes customer service very seriously. If an
issue arises, we can be reached through our customer support phone number or via
an email. Once we are informed of the problem, we take the necessary steps to
quickly reach a solution and resolve the issue ASAP. |
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Q. I am new to these services, can you provide me training?
A. Microbridge does whatever it takes to serve of our clients. We will do
the initial set up at your office and will provide you hands-on training. |
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Q. Why should I choose Microbridge to provide transcription services?
A. Personal & Customized Service
Security & Confidentiality
Dependability & Reliability
Competitive Prices & Quality Assurance |
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Q. Do you offer a free trial without any
obligations?
A. Yes, We offer no-risk, no-obligation FREE TRIAL to new clients. We
will do the setup at your office to start a free trial, so you won't have to
spend any money to try out our services. |
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| If you have further questions, please give us a call or send us an email. |
